Logica is a business and technology service company, employing 39,000 people across 36 countries. We deliver business consulting, systems integration and outsourcing across all industries and business functions. We create value by successfully integrating people, business and technology to create effective, sustainable business ecosystems. Our people apply insight to create innovative answers to your business needs. More information is available at www.logica.com
Project Manager 30327
Location:
Houston, TX
Request Number: 30327
Project Role: Project Manager
Start Date: 16 Aug 2010
End Date: 12 Aug 2011
Hours Per Week: 40
Duration: 361 days
Project Description
DS IT is organized by CoB aligned with the Downstream business units and Functions aligned with IT4S Functions. Downstream IT is one of the Functions and BAM is one of the Delivery Towers within Downstream IT. BAM's primary purpose is to provide end-to-end support services to the Downstream business with defined service levels while achieving world-class cost structures for services delivered. The Transition to Support Manager's role is to work closely with both Support and Downstream Project teams to ensure that key Transition & Supportability deliverables are in place prior to handover including SLA's (and associated contracts and agreements), end to end Support Model (including staff, processes & tools), Compliance assurances and others. In addition, the person will act as a trusted advisor to the project on transition and supportability considerations throughout the project lifecycle.
Roles and Responsibilities:
Accountabilities TRANSITION PLANNING AND DELIVERY:
* Engage with the Project Manager early in the project lifecycle to ensure that support requirements are embedded in the project
* Plan for and deliver seamless Transition of the Project solution to support includes support for infrastructure, middleware and applications
* Work with the Support Delivery Managers to build the End to End Support Model, processes, personnel and tools are in place prior to go-live.
* Deliver Service Level Agreements (and associated agreements & contracts), budgets for Transition and R&M, Knowledge Transfer & Transition Plan, co-ordinate source code documentation and handover
* Assure the solution handed across is compliant with relevant security standards, BCP's & DRP's are delivered, License Management is agreed, relevant inventories are up to date and signoffs & involvement of key support staff are sought & delivered
* Integrated planning of transition requirements across a program of dependent projects
* Regular status reporting to stakeholders
* Learnings & Lookbacks are captured and communicated
* Monitor and report on the success and areas of improvement of program/project transitions and supportability engagements through KPI monitoring
SUPPORT CONSULTATION:
* Trusted advisor to CoB Program, project teams, support organizations on transition & supportability matters
* Consults on ways to improve supportability and reduce transition and support costs
* Providing management oversight of CoB projects requiring Transition Management & Supportability Consultancy
* Ensuring the deployment of the Downstream Support model, Global standard processes (including Problem & Incident, Change & Release, Service Level Management, Demand Management, Time Writing) and tools prior to go-live
Position description - Dimensions
Dimensions Scope is the Transition for assigned Downstream Projects; this could be as few as one (1) and as many as ten (10). Budget responsibilities would range from $10k to $1m per project.
Position description - Special Challenges
Special Challenges - Delivering an integrated approach to Transition & Support Planning requires strong leadership.
- Working in a Virtual team across multiple time zones
- Gaining the trust of virtual stakeholders
- Two reporting lines through both the designated Project Manager and T&S Program Lead
- Delivering through others with no direct reports
- Strong interaction with BAM LT & ELT
Additional comments
Experience and Qualifications required
* Experience working in an IT Support or previous Project role.
*Ideally, the candidate will be familiar with DS-IT Support processes, but this is not a requirement.
Other skills required include:
- Leadership skills
- Excellent Stakeholder Management
- Coordination skills
- Communication, coaching and interpersonal skills
- Strong influencing / negotiation skills-Ability to deal with conflict and ambiguity effectively
- Excellent analysis and problem solving skills
- Ability to handle concurrent tasks with appropriate priority
- Strong process orientation and process management skills.
Experience
- Experience in applications support and support processes, specifically ITIL-Working effectively in virtual, geographic dispersed, cross cultural environments
- Project or Program Management competencies
- Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels.
- Understanding of business support requirements
Skill Name Competency
English Required/Advanced Knowledge
Business Analysis (BA) Required/Advanced Knowledge
Business Operations (PC) Required/Training Only
Change Management (OD) Required/Training Only
Negotiations Skills (PC) Required/Basic Knowledge
Presentations (PC) Required/Basic Knowledge
Application Support Required/Basic Knowledge
End User Support Required/Training Only
Microsoft Outlook (EU) Required/Basic Knowledge
Microsoft PowerPoint (EU) Required/Basic Knowledge
Microsoft Excel (EU) Required/Basic Knowledge
Microsoft Word (EU) Required/Basic Knowledge
Project Management (PM) Required/Basic Knowledge
Business Process Improvement (PC) Required/Basic Knowledge
Communications-Written (PC) Required/Advanced Knowledge
Contracts (SC) Required/Basic Knowledge
Stakeholder Management (PC) Required/Advanced Knowledge
Teamwork (PC) Required/Basic Knowledge
Communications-Verbal (PC) Required/Advanced Knowledge
Project Documentation (PC) Required/Advanced Knowledge
Global Experience (PC) Required/Advanced Knowledge
Technical Skills and Experience:
Experience working in an IT Support and previous Project Manager or Project Support role.
Ideally, the candidate will be familiar with Downstream IT Support processes, but this is not a requirement.
Soft Skills and Experience:
Other skills required include:
- Leadership skills
- Excellent Stakeholder Management
- Coordination skills
- Communication, coaching and interpersonal skills
- Strong influencing / negotiation skills-Ability to deal with conflict and ambiguity effectively
- Excellent analysis and problem solving skills
- Ability to handle concurrent tasks with appropriate priority
- Strong process orientation and process management skills.
Experience
- Experience in applications support and support processes, specifically ITIL-Working effectively in virtual, geographic dispersed, cross cultural environments
- Project or Program Management competencies
- Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels.
- Understanding of business support requirements
56636-CJB-0@logica.hrmdirect.com
This is an opportunity to join the Logica with North American headquarters in Houston, Texas, servicing our North American clients.
Logica
3700 West Sam Houston Parkway South
Suite 500
Houston, TX 77042
Logica is an EEO Employer.
